Start of EFQM’s “Journey to Excellence - Quality Management” for SME DNC
SMEDA has organised a training on EFQM’s “Journey to Excellence - Quality Management” for the staff of the SME DNC Armenia Foundation. This training is developed by EFQM (European Foundation for Quality Management, based in Brussels) in order to provide a practical introduction to the Journey to Excellence. This training has been adapted to the needs of SME DNC and is an essential first step in organizational development and implementation of excellence on the basis of the EFQM Excellence Model. Through the training, participants received both theoretical and practical knowledge of the EFQM Excellence Model and its implementation in organizations of all types around the globe. The training can be utilized to plan an individual and tailored approach to one´s own Journey to Excellence and it is a first step on the path to EFQM’s “Committed to Excellence” Validation. The trainings enabled the leaders and management staff of SME DNC to set the definition of the Excellence as it will apply to SME DNC, to obtain knowledge of the EFQM Excellence model and its individual components, use different methods of self-assessment, understand the importance of prioritization in the selection of improvement projects with insight into the planning and implementation of such projects. At the end, a concrete action plan was elaborated for the development of a joint quality management system and for achieving EFQM’s “Committed to Excellence” validation for the upcoming 9 to 12 months. The overall objective of this activity is to enable SME DNC to offer better services to its clients in the spirit of Excellence. The sessions were facilitated by Dr. Susanne Kaldschmidt, International EFQM Expert and EFQM Licensed Advisor and Trainer. More Information on EFQM and the Excellence Model: www.efqm.org
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